Holiday Inn Express Pullman, an IHG Hotel

The staff was VERY friendly, kind, and welcoming. The hotel, gym, lobby were spotless. Breakfast was great-with the typical spread. There is something for everyone; protein such as omelets, hard boiled eggs, sausages, then they have oatmeal, waffles, cereal, bananas. etc. The omelets were the best!!!! And, here is the real kicker- there was always plenty of coffee and it was HOT! The main food service guy was great, and hustled to make sure things were replaced and clean. We have typically stayed at another higher price property at the edge of WSU (Res Inn) and was disappointed every time with the cleanliness of the room, pool and hot tub, no one ever came to clean our rooms. And the staff and food were questionable. So we are Hampton Inn Converts. You can tell the management of the two properties are very different. The Hampton management is clearly a class act, and place the customers experience first!

We booked someone house add said 5 bed hot pet friendly and when we got there we were detected to the house next door but it was still a rental and we found the owner and she had no idea we were coming she had the lawn torn up and she let us go inside beds were messy there was only 3 the whole thing felt like a scam and she said we could stay but I'd have to pay her $600 again for a torn up yard and messy house I called priceline and they helped me with my booking issues. for my sisters bachelorette party and we had to big of a group to stay in her apartment so we stopped waiting for priceline and found the Hampton we gave them a 2 hour notice and and saved hundreds for a 2 bed room we got a hot tub we got a pool breakfast was included we did everything we wanted to do in the room to celebrate my sister soon to be wedding and the staff texted when we got to the room to make sure we liked it and they were available 24/7 if we need anything. For now on i choose a hotel that's garantied a clean room and helpful staff over a house u see random pics of everything isn't garantied a pair of weights doesn't count as a gym and if your booking is miss placed then the hotel has other rooms instead of kicking someone who wronged you out of the messy house add pay them again for one night. Hampton was a mood saver and we're very grateful.

Well my only concern was the pool area having people doing inappropriate things in the pool especially when you have kids swimming so we left it's because I have a granddaughter that has special needs and I didn't want her to see it. I also wanted to thank the staff for finding my daughter's purse she had lost it in the dining area and she had her money she had earned from babysitting her money was still in her purse thank you

I appreciated the complimentary breakfast, the extra amenities, and the ability to purchase alcohol at the front desk or other non alcoholic drinks. I also appreciated a gift store, and the pool, along with the gym. It's a shame they are not open 24 hrs. I also appreciated the charging station for my Tesla, however, it would have been nice to have more Tesla chargers than just one, and one non-Tesla electric car charger.

Even during the construction / remodel of the hotel, it was still a comfortable stay. Our room was very clean. But the breakfast is outstanding!!! The food was beyond our expectations!!! So clean, and such a variety. Thank you! The two ladies that were in charge of the breakfast were so nice and helpful. And very friendly. We will definitely be back.