Holiday Inn Express Pullman, an IHG Hotel

The beds were comfy, breakfast was convenient &we were able to get hot water for tea all night long. Had rooms across hall for family visits Very cozy lobby area , shopping, restaurants ,doctors nearby. Even tho we didn't use pool , lots of other people did & was no noise in hallway & looked nice.

Property was in excellent condition. Our room was clean and well maintained. Bed was super comfortable, sheets and pillows were awesome. Bathroom was plenty big and nicely laid out. Your hotel was much better than the Fairmont Empress in Victoria BC where we just paid over $500 per night for a three night stay on our anniversary. Staff were friendly, courteous, and helpful. I want to single out Santina, a breakfast hostess who went above and beyond. She was energetic, cheerful, and hard working. Be sure to take care of her.

We travel a lot and this was one of the best experiences at a hotel we have ever had! All the staff, from the front desk, people making breakfast, and the guy doing maintenance on the pool were exceptional! We ended up having two extra kids stay with us the second night and they brought a roll away bed up for $10. They apologized saying it could take up to 20 minutes to get to us. That is so quick compared to what we usually experience. We called for extra towels and they had them to us within 5 minutes. The entire place is clean, no issues at all. Loved our stay here. Oh they also did milk and cookies in the lobby at night.

Super comfortable two nights stay. We slept well - this is totally out of the ordinary for us! Location was central to the places that we were visiting. The double queen room was spacious and full of light. Breakfast was great. Both mornings a super efficient employee restocked and cleaned - very impressive! Wi-fi worked very well. All facilities which we used were ultra clean. We plan to return to the Palouse and already decided that this hotel will get our business! Well done, Thank you!

Staff was kind, helpful. This is so important because we are paying for this service. The room was big enough for my family. I requested for extra pillows and I got them. Will return when in town again.